Privacy Policy for I Can Fix It LLC
I Can Fix It LLC takes your privacy seriously. This Privacy Policy provides detailed information on how we collect, store, and process your personal data through communication channels such as phone calls, SMS, MMS, and online contact forms. All data usage is strictly for purposes related to the operation of our business and providing services to our customers.
1. Information We Collect
To provide you with the best service, we may collect the following types of information:
Contact Details
•Name
•Phone number (e.g., when calling us or submitting forms online)
•Email address
•Work location address
•Work images
Service-Related Information
•Details about the services requested, including appointment schedules and preferences.
•Any specific inquiries or instructions provided to us during calls, SMS, MMS, or via contact forms.
Communication Data
•Call logs, SMS/MMS content, and timestamps for communication tracking purposes.
•Information collected from forms submitted on our website.
2. How We Use Your Information
All information collected is used solely for the following purposes:
2.1 Communication with Customers
We use your data to:
•Confirm and schedule service appointments.
•Provide updates regarding ongoing or completed services.
•Respond to questions or concerns raised by customers.
•Estimates and Incoices
2.2 Service Fulfillment
Your data is essential for processing service requests, ensuring proper follow-up, and delivering high-quality results.
2.3 Operational Purposes
We use call, SMS, and MMS data only to streamline communication between you and I Can Fix It LLC for business-related purposes.
We emphasize that your information will never be sold, shared, or used for purposes unrelated to our business operations.
3. SMS and MMS Communication
3.1 Scope of Use
All SMS and MMS communications between you and I Can Fix It LLC are limited to operational purposes, including but not limited to:
•Confirming appointments.
•Sending updates related to service progress.
•Responding to customer inquiries.
Our SMS and MMS services are powered by Twilio, ensuring secure and efficient message delivery. Twilio processes messages strictly as a facilitator without unauthorized access to your personal data.
3.2 Primary Contact Number
All SMS and MMS communications are conducted through our main contact number: 708-773-7226.
4. Phone Communication
Phone calls are an essential part of our communication with customers. We use the phone number 708-773-7226 for all call-based inquiries, service confirmations, and updates. Call details such as logs and timestamps may be recorded internally to track communication efficiency and improve customer service.
5. Online Contact Forms
When you submit a contact form on our website, the information provided will be used exclusively to:
•Respond to your inquiry.
•Schedule or confirm services.
•Provide follow-up communication regarding ongoing or completed requests.
We do not sell or share data collected from contact forms with third parties.
6. Data Protection and Retention
6.1 Secure Storage
Your data is stored securely, with industry-standard encryption and access controls in place to prevent unauthorized access.
6.2 Retention Period
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
7. Third-Party Providers
We work with trusted third-party service providers, such as Twilio, to facilitate communication. These providers only process your data as necessary to deliver their services and adhere to strict confidentiality agreements.
8. Your Rights as a Customer
You have the right to:
•Access the data we have collected about you.
•Request corrections to inaccurate or outdated information.
•Request deletion of your data if it is no longer required for service purposes.
To exercise your rights, please contact us at 708-773-7226 or via email at info@icanfixitchicago.com
9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Updates will be posted on our website with the most recent revision date clearly indicated.
10. Contact Information
For any questions or concerns regarding this Privacy Policy or the use of your data, please contact us at:
I Can Fix It LLC
Phone: 708-773-7226
Email: info@icanfixitchicago.com
By using our services, you consent to the practices outlined in this Privacy Policy. If you do not agree to these terms, please refrain from using our services.